usrider community, usrider help, usrider information, stranded on the road, usrider response
Disabled? How to Report
So you’ve had a disablement and called the emergency
number on the back of your USRider membership card. What
should you expect now?
Our Member Care Specialists are highly trained professionals
who gather a variety of information to assist us in facilitating
a speedy and efficient service call. So be sure to have the
following information ready when you call: vehicle make and
model, year of both the vehicle and the trailer, trailer type
and configuration, number of horses, and the precise directions
to your current location.
We know being involved in any type of vehicular disablement
is stressful, but please take just a few moments to
provide us with the information we need to help us serve you
better. This information helps ensure that the service provider
we dispatch will have the proper equipment to service a particular
vehicle or trailer before heading out on a call.
Also, the information helps the service provider to correctly
locate and identify the member at the scene. These
factors facilitate more efficient service for you. Additionally,
it‘s helpful for us to have the complete picture, because many
Stay with Your Vehicle
We’re often asked why a member must stay with a disabled
vehicle. Although sometimes staying with the vehicle
could be an inconvenience for you, we believe that it is in
the best interest of our members. The primary reasons are
related to security and liability — both of which should be
important and to the benefit of our members.
You need to stay with your vehicle in case the service
provider has difficulty locating your rig. We need to make
certain that the correct vehicle is serviced, as many vehicles
look similar. Moreover, in the event that the service provider
should damage the vehicle, if the member isn’t present, his/
her rights could be minimized if he/she doesn’t personally
witness the damage.
Requiring the member to be present also helps us maintain
fair and competitive membership rates, as it ensures that
we provide service only to qualified members in an efficient
USRider Community
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times a simple disablement
can morph into
a situation involving
multiple service vehicles,
emergency stabling for
horses, and more. The
information we gather
from our members helps
us improve trailer safety.
When you call our
Administrative Office, we verify our records to ensure we
have your current contact information so that we can get in
touch with you about your membership. In addition to your
address, telephone number and e-mail address, it is helpful
for us to have a cell phone number on file in case we need to
contact you in connection with a disablement.
Members can verify or update their contact information
any time, day or night, by visiting the member’s area of our
website at www.usrider.org, or by calling (800) 844-1409,
Monday-Friday, 9 a.m.-5 p.m., Eastern Time. USR
manner. Our benefits aren’t transferable. This means that
we gladly cover our members in any noncommercial vehicle
they’re traveling in (even if they are not driving), but the
members must be present for coverage to be applicable.
For more information, call (800) 844-1409, Monday-Friday,
9 a.m.-5 p.m., Eastern Time, or e-mail memberservice@
usrider.org. USR
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