Thomson
10 Bridge Street
98%
At last – a cheerful
smile and upbeat
hello. The
WINNER consultant focused
on my requirements while engaging
in interesting conversation. Her
product knowledge was great and
she knew Bodrum.
I was told it was a lively resort and
warned I might not enjoy some parts,
but she was positive about other
aspects and sold me her favourite
destination – Olu Deniz. She asked
lots of questions, including the
Scoring system
50% Advice and product knowledge
25% Customer service
15% External/internal
appearance
10% Overall experience
15
MINUTES
www.travelweekly.co.uk
things we liked doing. She discussed
details such as insurance, currency,
car hire and transfers.
The fl ights were at good times.
She double checked reviews of the
hotel on internet review sites and
quoted £788 for the Turihan Beach
Hotel. I felt included in the search as
she angled her screen towards me
and we discussed the information
together. She tried to close the sale,
gave me a business card and off ered
to price-match other quotes. This
visit knocked spots off the rest.
Any agency that keeps Mystery Shopper
waiting for 15 minutes or longer without
acknowledgement will fail to score.
Have you got a driving ambition?
Each month’s highest scoring agent gets the chance
to drive a Porsche Boxster S, worth £46,000, for a
month, courtesy of Elite Island Resorts. More at
www.travelweekly.co.uk/elite
Pullman Early booking
Book early and profi t from exceptional prices
Reserve 7 days in advance and benefi t from special rates.
Take advantage of this offer during the week as at the weekend.
Focus on the essential and leave the world behind.
from
178 E
Paris
Tour Eiffel
from
14 9 E
Paris Roissy
Airport
from
160 E
Marseille
Palm Beach
www.pullmanhotels.com
0871 663 0624
July 3 2009 | Travel Weekly | 27
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