Thomson
95 Linthorpe Road, Middlesborough
96%
The consultant
welcomed me
in a professional
WINNER manner with a
smile and good eye contact.
The branch was tidy with a
well-organised brochure section.
She welcomed me to her desk
and off ered me refreshments.
Suggesting I fl y to Dubrovnik, she
asked about accommodation type
and budget and explained the
benefi ts of the diff erent hotel
Scoring system
50% Advice and product knowledge
25% Customer service
15% External/internal
appearance
10% Overall experience
15 .
MINUTES
www.travelweekly.co.uk
options and their proximity to
local attractions.
The consultant found a number
of quotes, the cheapest being
£700 per person, for separate fl ights
and accommodation at Orsetta
Apartments. No details were
printed for me to take away. She
gave me two brochures – Thomson
Italy and Croatia and Thomson
Lifestyle, City Hotels – and her
business card and suggested I
return when I’d chosen a hotel.
Any agency that keeps Mystery Shopper
waiting for 15 minutes or longer without
acknowledgement will fail to score.
Have you got a driving ambition?
Each month’s highest scoring agent gets the chance
to drive a Porsche Boxster S worth £46,000, courtesy
of Elite Island Resorts. More at www.travelweekly.
co.uk/elite
March 6 2009 | Travel Weekly | 47
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