Etihad’s vetting
left us vexed
When did it become the
norm for airlines to give you
authority to issue tickets only
once they know how much
business you will do with
them? In this tough climate
you would think that airlines
would be biting your hand off
to book with them – not so!
Last October, a colleague
tried to price an itinerary
with Etihad, but the GDS
would not allow it. After some
investigation, we found that
Etihad had done a clear-up
and we are no longer in
possession of a carrier
identification plate.
On emailing our contact I
was told I had to justify why
we wanted it re-activated!
Did I hear that correctly?
We then had to justify why
we should book with them.
Has the industry changed
that much that we have to
prove our worth? Shouldn’t
it be the other way round?
Well, must dash: I have an
Emirates flight to book.
Richard Crouch,
business travel manager,
Travelwise, Ilkley,
West Yorkshire
g Editor’s note: Travel
Weekly welcomes a
response from Etihad
Credit controller
Raj Patel 020 7881 4846
Accounts Payable
Jason Tomlin
Publishing
Chief executive TWgroup Ltd
Simon Ferguson 020 7881 4896
Office manager/
PA to chief executive
Jean Kilcullen 020 7881 4897
Chairman TWgroup Ltd
Clive Jacobs
clive@travelweekly.co.uk
PA to chairman
Louise Cooper 07900 215157
louise@travelweekly.co.uk
www.travelweekly.co.uk
QUOTE OF THE WEEK
My husband works
in a hotel in Majorca
and every summer comes
home with some ridiculous
complaints. One lady
spent the whole holiday
complaining it was too wet
around the pool area...
hello, what do you
expect with water!
kiki82 in a debate about
ludicrous customer complaints
The quote of the week is taken from the
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their views on the most pressing industry
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PICTURE
OF THE
WEEK
Pictures taken from
the travelhub photo
galleries
PICTURE OF THE WEEK:
Lindsey Nunn (left) and Erin Walsh
from Carnival Cruise Lines are
pictured with Danyl, who entertained
guests at the Globe Travel Awards. For
more photos from the night, go to the
Globe Travel Awards 2010 gallery.
Danyl will be appearing in The X Factor
2010 Live Tour. For tickets contact
0870 735 5000 or
go to bookingsdirect.com
Join the travelhub and you can
create a gallery to post all your photos to,
as well as share memories of fams
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MOVERS AND
SHAKERS
Kaleidoscope Travel Group,
which incorporates Travelsphere,
Page and Moy, and
Just You, has announced that
NATHAN PHILPOT will be
joining as group sales and
marketing director. He will
manage all three brands
and 200 staff, starting on
February 1. Philpot was
previously managing
director of Elegant Resorts.
Federation of Tour Operators
(FTO) chairman IAN AILLES
has been appointed to the
ABTA board. Ailles, who is
also managing director of
European rentals for
Wyndham Exchange and
Rentals, previously held a
number of senior roles at
Thomas Cook. Ailles oversaw
the FTO’s merger with ABTA
in 2007 and is treasurer of the
Travel Foundation.
For more movers
and shakers, go to
www.travelweekly.co.uk/
movers
Connecting today’s
travel industry
January 29 2010 | Travel Weekly | 33
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