PICTURE: ISTOCK
SPECIAL REPORT
SALARY SURVEY
SALARIES TO STAY
STAGNANT IN 2010
TOUR OPERATOR: CRUISE
RESERVATIONS SPECIALIST
Region 2010 average salary % increase 2009/10
North /North Wales £15,000 -6.25%
Scotland £15,500 0%
Midlands/South Wales £15,000 0%
South of England £16,000 -13%
London £20,000 0%
AA Appointments
Salary Forecast
predicts a slow
recovery for salaries
this year. Chloe
Berman reports
16 | Travel Weekly | January 29 2010
Travel industry staff face a real
terms pay cut this year as salaries
stagnate while inflation
hovers at about 3%.
AA Appointments’ annual
Salary Forecast has indicated
that 2010 is unlikely to bring a
speedy recovery from the pay
freezes and cuts implemented
when the recession first hit at
the end of 2008.
The annual report predicted
salaries for 2010 across retail,
operators, business travel and
support staff. Figures look flat
across the board, with wages
across most roles staying stagnant,
and just a small number
falling up to 13%.
Employers are no longer
facing the normal problems of
attracting and retaining staff.
They are able to take their pick
of high-quality candidates for
the same or less money.
The recruitment process has
become more rigorous, with
an increase in second, third
and even fourth interviews.
This has made for fierce
competition among candidates
and a tough climate for
trainees and graduates.
Business travel has been
hardest hit. In 2010, account
managers’ salaries in London
will drop 13% and senior business
travel consultants with
four years’ experience will
take a hit of 7%.
TOUR OPERATOR: CALL-CENTRE
MANAGER RUNNING A LARGE TEAM
Region 2010 average salary % increase 2009/10
North /North Wales £35,000 0%
Scotland £30,000 0%
Midlands/South Wales £35,000 0%
South of England £32,000 0%
London £40,000 0%
“There are still
lots of business
travel consultants
looking for work”
AA Appointments operations
manager Anna Chaundy
said: “Many account managers
have been made redundant
because travel management
companies have lost accounts,
and they have had to take lower
paid jobs in other companies.
Some business travel specialists
have gone into leisure
travel, but there are still lots
of business travel consultants
looking for work.”
One position in great
demand is financial controller,
as travel companies seek
to assess and control their
costs. Senior qualified financial
controllers in London will
earn 8% more than last year.
T
www.travelweekly.co.uk
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